IRIS Frequently-Asked-Questions (FAQs)

General

• I'm completely lost, how do I start?
  
  
• I have some questions that are not answered in this FAQ. Where can I get help?
  
  
• Are there any fees for using the IRIS system?

Installation and Set-up

• How do I install the IRIS Desktop Client in my desktop?
  
  
• How do I install the IRIS Mobile Client in my cellphone/handheld?
  
  
• On what types of desktop computers will the IRIS Desktop Client run?

Viewing IRIS images and feeds

• How do I start viewing IRIS images in my desktop computer?
  
  
• How do I start viewing IRIS images in my cellphone, handheld, or other mobile device?

Trouble shooting

• The IRIS Desktop Client says "Can't Connect to Server" after I enter my username and password.
  
  
• The IRIS Mobile Client says "Can't Connect to Server" after I enter my username and password.

General

I'm completely lost. How do I start?

If you want to view IRIS images from your desktop computer, the first thing you'll need to do is install the IRIS Desktop Client in your computer if you haven't done so already. Click here to view the installation instructions.

If you want to view IRIS images from your handheld, cellphone, or other mobile device, then you will need to install the IRIS Mobile Client into your device. Click here to view the installation instructions.

I have some questions that are not answered in this FAQ. Where can I get help?

If you believe your question is specific to your organization (school/company), then please contact your organization and/or the IRIS System administrator in your organization.

If you have questions about a client application, you may contact RimLife Technologies LLC by clicking here.

Are there any fees?

The IRIS Desktop Client and Mobile Client are provided completely FREE of charge for end-users.

Installation and Set-Up

How do I install the IRIS Desktop Client in my desktop?

In order to view IRIS images in your desktop, do the following:

1. Make sure you have Sun's Java Runtime Environment v1.40 or higher. You can check whether you already have this by clicking here.
   
   
2. If you do not have the JRE, go to Sun's website and download it. Click here to go to their website.
   
   
3. Download and install the IRIS Desktop Client. Click here to start the download and installation.

   Download and installation will occur automatically. Select YES to all queries by the Web Start installer.

For more information on system requirements for the desktop client, click here.

How do I install the IRIS Mobile Client in my cellphone/handheld?

• In order to view IRIS images you will need to have a Java (J2ME)-enabled phone. If you are not sure you have a Java-enabled phone or handheld, click here to view a list of devices with Java (J2ME).
  
  
• Download the IRIS Mobile Client.

  You can download the client in 2 ways.

  1. By receiving the URL of the client as an email to your handheld or phone.
     Click here to do this. This is the preferred method of downloading the client application..
     
     
  2. By entering the following URL into your WAP browser: http://www.rimlife.com/rimlife_IRIS/cam.jad

On what types of desktop computers will the IRIS Desktop Client run?

Because the client is a Java program, it will run in any Linux, Macintosh, or Windows computer. The only requirement is that you have the Java Runtime Environment (JRE), v 1.4 and greater, installed in your computer.

Viewing IRIS Images

How do I start viewing IRIS images in my desktop computer?

1. Start the application by clicking on its icon on your desktop. The IRIS Desktop Client will guide you in setting up preferences.
   
   
2. Click Open New Location, and enter your username and password on the Login dialog box, then press OK.
   
   
3. Select the IRIS feed you would like to view. You can view multiple IRIS feeds if you choose.

Troubleshooting

The desktop client says "Can't Connect to Server" after I enter my username and password.

There may be several reasons for this.

• First, check to make sure that you are connected to the internet.
  
  
• If you are connected to the internet, then check that you have entered the server URL correctly.
  1. Select FEED from the menu bar, then select PREFERENCES.
     
     
  2. Under the SERVER tab, check that you have correctly entered the server URL in the SERVER textbox.
     
     
  3. Check that correct PORT is entered (this is usually 80)
     
     
  4. Check that the following is in the REQUEST textbox: /IRIS/desktopinterface.do
     
     
  5. Click ok.
  
  
  
• If the above are all correct, AND you are inside a company firewall, check to make sure that your company is not running a PROXY SERVER, which sits between your computer and the internet and filters requests.

  If your company is using a proxy server, you will need to ask your company IT group for the Proxy name or URL and Port of the proxy server.

  Enter this information by going to FEED, selecting PREFERENCES, then selecting the PROXY tab.Check the USE PROXY checkbox, then enter the proxy name (or URL or IP address) on the PROXY textbox and the proxy port on the PORT textbox. Then click OK.

The mobile client says "Can't Connect to Server" after I enter my username and password.