Contact Centers RimLife's main thrusts into this area is divided into different segments based on their functionality. RimLife AlwaysOn handles answering and message-taking services. RimLife Customer Service handles inbound communications, including order taking, ad response, general customer service, account activation, reservations, tech support, and other similar customer services. RimLife Seller's Voice handles primarily outbound communications, including sales promotion, tele-collection, lead generation, surveys, and other similar processes.

Our Contact Center agents keep the customers satisfied and bring in the sales

For more details, or if you would like to talk to a RimLife representative, please contact us.

Robust and Secure Infrastructure

Skilled and Dedicated People

Facilities Agent Stations Current capacity is several hundred seats, located in the prime business district in Makati, Philippines This will soon be augmented by several hundred additional seats Off-shore Communications Infrastructure Redundant offshore bandwidth: Fiber-optic connectivity through multiple cables Single-hop satellite redundancy through multiple routes (Europe, East Asia) Scalable on demand End-user equipment from leading vendors: Cisco HP / Compaq / IBM / DELL Uninterruptible power: All systems on Uninterruptible Power Supply(UPS) 5 day additional power backup through diesel generators State-of-the art Cisco IP Infrastructure: HSRP implementation ensures 99.999% availability VoIP implementation for simultaneous data and voice transmission High security facilities: 24/7 facility patrolling CCTV monitoring of data facilities Multiple client data security controls Direct connectivity: Redundant Fiber direct to building Rooftop satellites

Quality assurance. Rigorous QA (Quality Assurance) checks are maintained in-house, and 3rd party audits are used to verify processes and QA levels in the facilities. These 3rd party audits include: COPC (offshore certification in process) BS7799 / ISO 17799 - security standards (certification in process) ISO 9000 - quality assurance (certified onshore; offshore certification in process) Investors in People (certified onshore) Our offshore operations are held to onshore quality metrics and processes Staff Quality High academic qualifications Minimum qualification is a BA 25% hold advanced degrees Extremely selective hiring 5% recruitment rate Competitive, 5-step process Mediums of advertisement: newspapers, billboards, and televisions Currently 5,000 people short listed candidates in database Extensive training includes Voice and accent U.S. culture Industry specific: e.g: banking / brokerage terminology and market dynamics Extensive background checks prior to hiring Fingerprinting & Medical / drug testing Effective incentive structure Median agent salary base in top quartile of offshore industry Agents who exceed base sales or quality levels will earn monetary bonus Well-defined career path Turnover: Less than 20% p.a. overall, less than 10% p.a. voluntary